Information Technology Reference
In-Depth Information
Chapter 11
User Experience of
Mobile Internet:
Analysis and Recommendations
Eija Kaasinen
VTT Technical Research Centre of Finland, Finland
Virpi Roto
Nokia Research Center, Finland
Kristin Roloff
Swisscom Mobile AG, Switzerland
Kaisa Väänänen-Vainio-Mattila
Tampere University of Technology, Finland
Teija Vainio
Tampere University of Technology, Finland
Wolfgang Maehr
Opera Software ASA, Norway
Dhaval Joshi
Nokia Research Center, India
Sujan Shrestha
Brunel University, UK
ABSTRACT
Mobile access to the Internet with handheld devices has been technically possible for quite a while and
consumers are aware of the services but not so ready to use them. A central reason for the low usage is
that user experience of the mobile Internet is not yet sufficiently good. This paper analyses the mobile
Internet from the end-user perspective, identifying factors and solutions that would make Internet usage
on a mobile device an enjoyable experience. User experience can be improved by a better understanding
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