Information Technology Reference
In-Depth Information
Perceived Competence
(1. Agree, 2. Somewhat agree, 3. Somewhat disagree, 4. Disagree)
1. This store is competent and effective in selling crabs.
2. This store performs its role of selling crabs very well.
3. Overall, this store is a capable and proficient Internet crab seller.
4. In general, this store is very knowledgeable about crabs.
Intention to Buy
(1. Agree, 2. Somewhat agree, 3. Somewhat disagree, 4. Disagree)
1. Given the chance, I would consider buying crabs from this store in the future.
[Item 1]
2. I probably would not buy from this store. [Item 2]
3. It is likely I would consider purchasing from this store. [Item 3]
4. It is unlikely I would return to this store before making a purchase decision.
[Item 4]
References
Cheskin Research (2000) Trust
in the wired Americas.
www.debmcdonald.com/trust.pdf
.
Accessed 22 Sept 2010
Cheskin Research and Studio Archetype/Sapient (1999) eCommerce trust study.
www.cheskin.
com/cms/files/i/articles//17__report-eComm%20Trust1999.pdf
. Accessed 22 Sept 2010
Cook J, Wall T (1980) New work attitude measures of trust, organizational commitment, and
personal need nonfulfillment. J Occup Psychol 53(2):39-52
Corbitt BJ, Thanasankit T, Yi H (2003) Trust and e-commerce: a study of consumer perceptions.
Electron Commer Res Appl 2(3):203-215
Corritore CL, Kracher B, Wiedenbeck S (2003) On-line trust: concepts, evolving themes, a model.
Int J Hum-Comput Stud 58(6):737-758
Cvetkovich G, Nakayachi K (2007) Trust in a high-concern risk controversy: a comparison of
three concepts. J Risk Res 10(2):223-237
Davis FD (1986) A technology acceptance model for empirically testing new end-user information
systems: theory and results. Unpublished doctoral thesis, MIT Sloan School of Management,
Cambridge, MA
Davis FD (1989) Perceived usefulness, perceived ease of use and user acceptance of information
technology. MIS Quart 13(3):319-340
Doney PM, Cannon JP (1997) An examination of the nature of trust in buyer-seller relationships.
J Mark 61(2):35-51
Driscoll JW (1978) Trust and participation in organizational decision making as predictors of
satisfaction. Acad Manage J 21:44-56
Earle TE (2004) Thinking aloud about trust: a protocol analysis of trust in risk management. Risk
Anal 24(1):169-183
Earle TE, Cvetkovich G (1995) Social trust: toward a cosmopolitan society. Praeger, Westport
