Information Technology Reference
In-Depth Information
ability to acquire and apply knowledge and skill.” Evidently, designing new ITeS
that can cross borders requires creativity in applying relevant knowledge obtained.
1.6 Conclusion
This chapter discussed the concepts and theories related to ITeS. The ITeS concept
reflects an important stage in the development of information systems. Descriptions
of Nolan's stage theories and the work of Shimada and Takahara have been
presented. Studies conducted by Reponen et al. have also been revisited. The
concept of ITeS used to focus on customer relationship management. The review
of Reponen et al. demonstrated how the studies of eCRM have been concluded.
Furthermore, this chapter reviewed the relationship between IT and ICT. The
conversion from analog to digital technology has also been described, emphasizing
the importance and social implications of digitization.
This chapter also looked into the technological factors influencing ITeS. Service
is embedded in the product and is delivered through the production process.
Visualization can be done through the evolution of digitization. In addition, the
competitiveness of products is rooted in how service factors are incorporated in
them.
Finally, ITeS in the twenty-first century has been discussed. Predictions of future
development in such areas as education, medicine, community and financial
services are also presented. To conclude, this chapter presented the concept of
business flows and its development in the cross-border provision of services.
Acknowledgments
This is the produce of Matsuyama University's Regional Research Center
Project (Chiiki Kenkyu Center Project, 2008-2011) and part of this research has been funded by
MEXT (Ministry of Education, Culture, Sports, Science and Technology, Japan) Programme for
Strategic Research Bases at Private Universities (2012-2016) project “Organisational Information
Ethics” S1291006, and Grants in Aid (KAKEN) B12022425.
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