Information Technology Reference
In-Depth Information
Usefulness
0.351*
Service
Quality
0.248*
0.442*
Intention to
use (R
2
= 0.482)
Trust
(R
2
= 0.469)
0.344*
0.155**
Security
0.281*
0.5*
Design
Aesthetic
0.317*
p<0.01*
p<0.05**
Ease of use
Fig. 10.7
The results of the hypotheses testing model for the K-mobile banking PLUS applica-
tion, showing the beta-coefficient value and significance level for the accepted hypotheses
Usefulness
0.356*
Service
Quality
0.523*
0.329*
Trust
(R
2
= 0.402)
Intention to
use (R
2
= 0.455)
0.428*
0.341*
Design
Aesthetic
0.193*
p<0.01*
p<0.05**
Ease of use
Fig. 10.8
The results of the hypotheses testing model for the mPay application, showing the beta-
coefficient value and significance level for the accepted hypotheses
significantly impacted upon the intention to use this application, supporting hypoth-
esis H5. Moreover, the service quality, design aesthetics, usefulness and ease of use
were all found to significantly impact the intention to use the K-Mobile Banking
PLUS application, supporting hypotheses H4, H6, H7 and H8, respectively. All
together, the trust, service quality, design aesthetics, usefulness and ease of use
