A Rough Set Based Total Quality Management Approach in Higher Education - Complex System Modelling and Control Through Intelligent Soft Computations - page 398

exclusively on two parameters rather than bundle of vague parameters. It has been
argued that TQM philosophy is based on customer de ned quality concept which is

unique to a business organization and poorly fits in the context of higher education

which is sensitive to economic and social environment surrounding it. Opponents
of TQM in higher education also reason that quality is subjective perception in
education sector for students, faculty and other stakeholders whereas it has a
de c

customer. We disagree with this view as students employability is a major concern
in professional education which in turns depends on skill sets of graduating students
in tune with industry

nite meaning in business units producing goods and services for a speci

s expectation. Any mismatch at this stage (i.e. between
education supplier and employers expectations) may defeat the entire purpose of
higher education and may result into unemployable graduates who are a poor

'

tto

the industry.
This model is an attempt to highlight the application of TQM approach and RST
in improving the quality of professional higher education. Results are based on a
country speci s survey from engineering and management segments

of higher education. In order to extend the results across the other segments of
higher education a cross country survey may be conducted which is likely to give
more generalized version of the proposed model. Further, similar research may be
carried out with different set of TQM attributes and RST may be replaced by some
other data mining tool.

c respondent '

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