Database and Expert Systems Integration - Information Systems Reengineering, Integration and Normalization - page 321

8.4 A Case Study: Building an Intelligent Human

Resource System

This section is concerned with an application of EDS in information processing—
the Integrated Human Resource Management System (IHRMS) within a UK gov-
ernment agency. The IHRMS in this agency has been conceived as an information
system. The benefits sought from EDS technology are greater flexibility and the
ability to handle problems in terms of knowledge and symbolic reasoning.
The government agency employs approximately 4000 staff, and is subdivided
into a number of Directorates, each being responsible for specific services. Each
Directorate has a resource manager who is responsible for a number of projects.
The duty of the resource manager is to fit suitably qualified people to specific jobs
within each of the projects for their Directorate. Project requirements and progress
are monitored by Staff Management Units (SMUs) assigned to each project. It is
the SMU who reports back to the resource manager within the directorate. Any
vacancy that cannot be filled within the directorate is then considered across the
other directorates. This involves staff being transferred between directorates, which
is coordinated by the resource manager after consultation with the other directorate
SMU and resource managers.
The main task of this project was to match staff with suitable placements and
the ability to hold data relating to staff skills, location, availability, personal fac-
tors, and other human resource management knowledge. An EDS will be developed
for this purpose. In order to keep this example simple, Table 8.1 is a subset of
the knowledge base (only three rules) held in the Human Resource Management

Table 8.1 The sample rules for the HRMS ES

5XOH)LQG(PSOR\HH

,))LUVW3ULRULW\*URXS

$1'6NLOO6XIILFLHQW

$1'/RFDWLRQ 3UHIHUUHG:RUNLQJ$UHD

7+(1'LVSOD\3HUVRQLG$1'1DPH

5XOH)LUVW3ULRULW\*URXS

,)3URMHFW'LUHFWRUDWH 3HUVRQ'LUHFWRUDWH

$1'6WDII7\SH ´,QWHUQDO´

$1'$JH-RE5HTXLUHG$JH

$1'$YDLODELOLW\ ´<HV´

$1'$YHUDJH*UDGH ³+LJK´

7+(17UXH

5XOH6NLOO6XIILFLHQW

,)-RE5HTXLUHG6NLOO 3HUVRQ6NLOO

$1'-RE5HTXLUHG6NLOO 3HUVRQ6NLOO