Databases Reference
In-Depth Information
We can then do a final review of our modifications before selecting
Update
on the
SLA Alert Rules
tab. Remember to activate changes from the change center. Our
SLA is now established and any violations will be reported.
Monitoring the service
We can monitor the health of our services by using the
Dashboard
tab found under
the
Operations Monitoring
tab. This gives us an immediate overview of alerts
generated within the last 30 minutes.
In addition to the dashboard, further information about the services can be obtained
by examining the
Service Health
tab, which gives an overview of service behavior,
throughput, error rates, and response times.
What makes a good SLA
SLAs should not be restricted just to report violations that are unacceptable. It can be
good practice for a given metric to set two or even three SLAs. The worst SLA should
be the one that is unacceptable and is the real SLA. The other SLAs should be used
to warn that the metric has gone outside of normal operating bounds or to warn that
it is approaching the worst SLA. These latter SLAs can be used to help operators
diagnose problems and take corrective action before they become critical.
