Introducing User-Centered Systems Design - Foundations for Designing User-Centered Systems - page 28

Write short notes (about one side of a page) on some of these issues you
have identified, classifying them as anthropometric, behavioral, cognitive, or
social. Think about what design changes you might make to the device to
make it easier for novices to use.
1.4 Consider an airplane crash like Kegworth, the Asiana in San Francisco, or
another one where you can obtain some of the details. Classify the problems
that led to the disaster with respect to the four levels introduced here. Sum-
marize what level was the most important and could have stopped the disaster.
1.5 Select something you use every day that you think is well designed. Think
about why this is well designed. You may wish to consider esthetics, map-
pings of actions to responses, how you learned to use it, and what kinds of
mistakes or errors you still make.
1.6 What are some other payoffs from studying the user? As ways to brainstorm,
consider the types of outputs the various fields related to users would provide.
As another hint, consider fields that study users or aspects of users, and
consider what they might want from interfaces or from interactions with
interfaces or systems.
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