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In J. R. Wilson & E. N. Corlett (Eds.), Evaluation of human work: A practical ergonomics
methodology (pp. 406-440). London: Taylor and Francis.
Stanton, N.A. & Young, M. (1999). A guide to methodology in ergonomics: Designing for
human use. London, UK: Taylor & Francis.
One of the best introductions to user focused evaluations is by Elizabeth
They cover basic techniques and methods that will help you design better inter-
actions. They also offer case studies and examples that you can compare to your
own design situations:
Goodman, E., Kuniavsky, M., & Moed, A. (
2012
). Observing the user experience: A
practitioner's guide to user research. San Francisco, CA: Morgan Kaufman
Another highly recommended text is Kim Goodwin's Designing for the Digital
Age, published in 2011:
Goodwin, Kim. (2011) Designing for the digital age: How to create human-centered
products and services. Wiley.
Finally, it is worth reading Gilbert Cockton's ''Usability Evaluation'' published
online by the Interaction Design Foundation.
13.9 Exercises
13.1 Design a usability test for comparing two makes of mobile device (such as a
smartphone), using at least two of the ways of measuring usability described
above. You should include details of how many participants you would use,
and an explanation of why you chose your selected ways of measuring
usability.
13.2 Design a study to evaluate the usability of an advanced photocopier/printer,
using at least two of the ways of measuring usability that were described
above. You should include details of how many participants you would use,
and an explanation of why you chose your selected ways of measuring
usability.
13.3 Design a usability test for evaluating the web site of an on-line retailer,
using at least two of the ways of measuring usability that were described
above. You should include details of how many participants you would use,
and an explanation of why you chose your selected ways of measuring
usability.
13.4 Summarize the evaluations in Exercises 13.1-13.3, comparing and con-
trasting how the devices being evaluated influence the number of participants
and the choice of evaluation methods.
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