Travel Reference
In-Depth Information
• The conductor is responsible for problems of an operational
nature, and, like the captain of a ship at sea, the conductor is
the ultimate authority aboard a train.
Some years back, Amtrak streamlined its chain of command
and gave more authority to onboard employees. Conductors can
now waive penalties for passengers who purchase their tickets
after they board the train and can upgrade passengers into sleep-
ing-car accommodations if, in their judgment, the circumstances
warrant it (and, of course, if spaces are available). Conductors
can also issue Amtrak travel vouchers on the spot in order to
help compensate people for problems. The amounts involved are
rather small, but just about everyone concerned applauds the
management principle involved.
What If You Get Sick?
If you experience some kind of a health problem while onboard,
inform your train attendant right away. An unexpected illness
can happen to anyone, so don't be embarrassed. And don't wait
until you're in a real emergency situation before asking for assis-
tance. For one thing, the sooner you notify the crew, the more
time they'll have to consider the options and make the appropri-
ate arrangements.
Start by giving the car attendant your best assessment of what's
happening. If it's something you've experienced before, tell him
what you think you'll need. He'll probably alert the conductor.
Sometimes the conductor or train attendant will use the train's
public-address system to ask if there is a physician onboard who
can take a look at you. The conductor may also decide to radio
ahead and arrange for paramedics to meet the train at the next
station. They'll evaluate your condition and take the appropriate
action. Sometimes that means providing medication, or that might
Search WWH ::




Custom Search