Travel Reference
In-Depth Information
8
Amtrak ridership has been increasing every year. The railroad is
now carrying some 27 million passengers annually over nearly
21,000 miles of track on trips ranging from short commuter runs
to cross-country odysseys. It's an immensely complex operation,
and usually everything goes according to plan—a real testament
to Amtrak's 20,000-plus employees. Sometimes, however, things
do go wrong. Knowing what could happen can help avoid a
problem or help you deal with the situation if it does occur. Not
knowing and being unprepared, mentally or otherwise, can turn
a minor inconvenience into a much bigger problem.
To Whom Do You Turn for Help?
When a problem occurs, the best advice is to ask for help calmly,
politely, and early. Since areas of responsibility are divided, know-
ing which of the onboard crew to talk to is helpful too.
• The train attendant has primary responsibility for your
comfort and safety. See him or her about problems within
your car. If he or she can't help, take your problem to the
conductor.
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