Information Technology Reference
In-Depth Information
Table25-2 Troubleshooting NetRanger (continued)
Symptom
Possible Problem
Suggested Actions
sqlplus, sqlldr, or
sapx return a TNS
or
USER/PASSWO
RD error
message.
Improper connect string.
Correct the syntax on the
connect string. If specifying the
password on the command line,
type
sqlplus
user/password@host
.
Otherwise, type
sqlplus
user@host
, and sqlplus will
prompt for a password.
Data management
package
Instrumentation
shows proper
configuration, but
no actions are
being performed.
If there are no FM_Action
items in sapd.conf, then the
install procedure did not
properly copy files into
sapd.conf because of an
upgrade from NetRanger 1.2.x
to 1.3.x or 2.x.
Manually copy the
sapd.conf.nsx or
sapd.conf.director from
/usr/nr/etc/wgc/templates into
/usr/nr/etc/, replacing the
sapd.conf file.
Note
: The file
/usr/nr/etc/wgc/templates/sapd.
conf contains descriptions of
the tokens used by sapd. This
file does not contain any real
token values. It is intended as a
reference for setting triggers in
the sapd.conf file in the
/usr/nr/etc directory.
There are
extraneous files in
the /usr/nr/var
directory
structure, and a
/usr/nr/var/old
directory exists.
You have upgraded from
NetRanger 1.2.x to 1.3.x or 2.x,
which does away with the
/usr/nr/var/old directory. The
upgrade has also left behind
many files in /usr/nr/var.
Clean the extraneous files,
delete the /usr/nr/var/old
directory, and archive the
/usr/nr/var/dump directory.
SQL queries do
not display data.
You did not enter
%
as a
wildcard.
Use
%
as a wildcard in your
SQL queries.
From the
SQLPLUS
prompt, typing
@event1
,
@space1
,
@time1
, or
@system1
does
not return proper
data.
You are using the wrong
command-line parameter.
SAP 1.3.x requires that you
type either
@event
,
@space
,
@time
, or
@system
. You will
be prompted for the desired
drill-down level (for example,
1, 2, 3).
