Information Technology Reference
In-Depth Information
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There is a problem with the device package.
For the previous conditions, check whether the device package supports the IOS version of the device
under consideration. Upgrade the IOS/switch version.
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CiscoView rolls back after a device package installation or deinstallation.
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When a device package is installed, CiscoView runs a static check utility (cvtest) on all existing
device packages to determine if installation or deinstallation destabilized CiscoView.
There are two possible reasons why the device package may roll back:
A package was installed without the requisite installation of a dependent device package.
For example, the 3600 package needs to be installed before installation of the AS5800,
and the CPW1420.pkg requires installation of the Cat2820.
If you encounter this problem during incremental installations, check the list
of installed packages and verify that all dependent packages are installed.
Note
The device package's installation did not pass the static check utility. Contact the Cisco TAC
with the following file: $NMSROOT/CVinstall.log.
List the packages installed on the system and their version numbers. Note the name of the device
package that failed and its version number.
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Identifying Device Problems (Dashboard Monitor)
Perform any of the following tasks in CiscoView to isolate the cause of a problem:
Check the color-coded legend to determine the status of a port.
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Check the port configuration information and determine that the port is active. (See the menu item
“Displaying Configuration”).
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Check the performance information by examining the dashboard display.
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Check the utilization and error information for ports and the memory information for a device.
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Check the status bar for SNMP or other error messages.
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