Information Technology Reference
In-Depth Information
Table24-5 Troubleshooting Suggestions (continued)
Error Message
Possible Reasons
Actions
The device might
be configured
incorrectly.
Ensure that the device is logging to the
correct Essentials server. (Refer to the
device system documentation for details on
enabling syslog.)
Syslog Analyzer:
the following error
message is sent to
the Windows NT
Event Viewer
when using remote
NT Windows
collector:
“Could not start
the Syslog
Collector service
on the
server_name
ERROR 0002: The
system cannot find
the file “specified”
new messages not
appearing in
reports after
changing syslog
message file
(defined using:
Admin; Syslog
Analysis; Change
Storage Options).
Installation failure
has occurred.
When installing on a remote Windows NT
collector, use the command
SacNTService/install
(not
SacNTService.exe/install).
