Information Technology Reference
In-Depth Information
Table24-5 Troubleshooting Suggestions (continued)
Error Message
Possible Reasons
Actions
Software
Management:
Schedule
Synchronization
Job report is not
mailed (Windows
NT only).
E-mail address is
incorrect.
Correct the e-mail address in the Schedule
Synchronization Job submenu.
SMTP server is not
configured.
Configure SMTP using Admin; System
Admin; System Configuration.
Software
Management:
unable to
download Cisco
IOS (error 4151).
The /var/tmp file
has insufficient
space to
accommodate IOS
images.
Increase /var/tmp space .
Software
Management:
CCO Upgrade
Analysis screen
and Recommend
Image Upgrade
(from Distribute
Images) screen
time out.
The connection to
CCO from the
Essentials server is
slow.
The CCO server
machine is down.
CCO filters are not
set with the right
criteria.
These operations require access to CCO for
image information. Make sure that the
CCO server is up and running. Select the
right filtering criteria, and retry the
operation. Select a fewer number of
devices, and retry the operation. If these
actions do not solve the problem, check the
proxy configuration, as described in
Software Management.
Software
Management:
upgrade failure.
Software
Management does
not allow a direct
upgrade from
version 4.0
software to version
4.2 X.25 software
on the Cisco 700
series.
Upgrade the device to version 4.1 first (any
feature set), and then upgrade to version 4.2
X.25 software image.
Syslog Analyzer:
filters not taking
effect immediately
after changing.
It takes about 5
minutes for filters
to take effect.
If you need the filters to take effect
immediately, you must restart the Syslog
Analyzer collector.
Syslog Analyzer:
no messages on
any generated
syslog report.
Network devices
are not sending
messages to
Essentials server.
Examine the Syslog Analyzer Collector
Status (Admin; Syslog Analysis; Collector
Status). If numbers are all zero, then verify
that network devices are sending messages
to the Essentials server.
Refer to online help for information on
setting up a Cisco IOS/Catalyst device.
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