Information Technology Reference
In-Depth Information
Table24-5 Troubleshooting Suggestions (continued)
Error Message
Possible Reasons
Actions
Software
Management:
MICA/Microcom/
CIP card: Software
Management does
not recognize the
MICA/Microcom/
CIP cards on
AS5x00 or 7x00
device.
Devices are
running an
unsupported
version of Cisco
IOS System
Software.
See the Supported Device Matrix in online
help for supported devices and software
releases.
Software
Management: RCP
is not being used
to transfer
software images
between Essentials
and devices.
The device does
not support RCP
protocol (only IOS
devices support
RCP).
RCP is not
properly
configured on
Essentials server.
Check whether your device is Cisco
IOS-based. Make sure that RCP is defined
as the preferred protocol. Make sure that
the configuration (Admin; System Admin
System Configuration) is properly
configured with an RCP username. If
Essentials is running on a Windows NT
machine, verify that the CRMrsh service is
running correctly on the Essentials server.
(Verify this using Control Panel; Services.)
If the service is “stopped,” run it manually.
Software
Management: RCP
is not being used
to transfer
software images
between Essentials
and devices.
(continued)
Check the Event Viewer to make sure that
the service has started properly. (Access
Event Viewer from Administrative Tools
group, and then view the application log by
selecting Log Application.)
If Essentials is running on Solaris, make
sure that the home directory for RCP user
account contains the .rhosts file and can be
written to by the bin user.
Software
Management:
“Internal Error:
Can't resolve
address for proxy”
message when
invoking functions
“Browse Bugs by
Device” or
“Locate Devices
by Bugs.”
A proxy or DNS is
incorrectly set up.
Check the proxy URL in Admin; System
Admin System Configuration.
If you configure proxy using a host name,
check the DNS configuration on the
Essentials server.
Check that proxy configuration is not set
for login each time.
If these actions do not solve the problem,
run your browser on the server where
Essentials is installed, configure the proxy
in the browser, and check whether
www.cisco.com is accessible.
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