Information Technology Reference
In-Depth Information
Back-end error messages stored in the syslog
Interface error messages are displayed in dialog boxes with descriptions of the probable causes and
recommended corrective actions, if any.
Three types of interface error messages are available:
USER —Indicates a user error or invalid input
SYSTEM —Indicates a system failure
INTERNAL —Indicates a product code issue
Some interface error messages include a Details button. Click Details for additional information and
recommended corrective action. An informational dialog box appears.
Back-end error messages result from problems that occur in processes running on the Essentials server.
Back-end error messages are stored in the syslog.
Refer to the appropriate Essentials installation guide for the location of the error message logs. Figure
24-1 shows the syslog error message format.
Figure24-1 Syslog Error Message Format
Date and Time Server
Process Name
and ID
Jan 01 12:00:00 CRM servername DIServer [ 26744 ]
:
PGM_NM=DIServer : 2631 : TYPE=WARNING: : System
Error *Could not
Process Status Features
Two interfaces are available for viewing and troubleshooting process problems:
Essentials desktop (navigation tree)
Command-line interface (CLI)
Use the Process Status, Start Process, and Stop Process System Admin options to view process status
and troubleshoot process problems. Use the CLI for processes that cannot be monitored through the
desktop interface (for example, syslogd).
Table 24-4 shows the process features available in the desktop interface and their command-line
equivalents.
Table24-4 Process Features
Essentials Desktop
Command-line Equivalents
Process Status
pdshow
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