Information Technology Reference
In-Depth Information
Step 5
Enter the following command to start the CWSI Campus processes.
Startcwsiserver
Wait until the prompt returns.
Step 6
Run osfind.
If <Hostname>AniServer is registered, retry to log in to CWSI Campus.
If <Hostname>AniServer is not registered, continue to next step.
Step 7
Check to see if the <Hostname>AniServer was properly registered with the daemon manager during
installation using the utility pdreg.
pdreg -1 AniServer
This verifies whether AniServer is registered with Essentials Daemon Manager.
If AniServer is registered with Essentials Daemon Manager but is not running, check the ani.log to see
how far the initialization has proceeded.
If AniServer is not registered, the following error message appears:
ERROR AniServer is not a registered server name.
If AniServer is not registered with Essentials Daemon Manager, it will not be capable of initializing
itself. Contact your Cisco TAC representative for additional assistance.
Testing Connection to the Database
You can run a utility to determine if you can connect to the CWSI Campus database. To run the utility,
follow these steps:
Step 1
Locate the testdbconn utility in the <CWSIROOT>\bin directory, where <CWSIROOT> is the directory
in which you installed CWSI Campus.
Step 2
Run the testdbconn utility.
If the program finishes and the prompt returns, the database connection is fine.
Methods for Evaluating and Troubleshooting RME Problems
Essentials provides you with methods for evaluating and troubleshooting problems.
The following sections are presented in this section:
•
Error Message Format
•
Process Status Features
•
Troubleshooting a Process Problem
Error Message Format
Essentials displays two types of error messages:
•
Interface error messages
