Elicitation and Gathering of Requirements - Requirements Engineering and Management for Software Development Projects - page 37

Table 3.1 continued

Having an appointment also enables the executive to be prepared for the
interview as well as to make the templates/formats used by the company
available to you.
6. Conduct the interview effectively—It is often the case that the personal
interview goes astray and takes much more time than envisaged. It is easy to get
distracted from the main objective of the interview which is to obtain infor-
mation about the processes being performed at the workstation. Since human
beings are involved, empathy and gentleness are required while conducting the
interview. Here is where preparation about the processes helps in gently
questioning and obtaining the right information. When you conclude the
interview, you must have all the information (inputs, outputs, process steps, and
data items) of all processes performed by the person. Here are some suggestions
on conducting an effective interview: