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8. Spare the time of the resources to assist the organization in the recruitment,
training and process definition/improvement activities as required by the
organization
9. Administer disciplinary actions as necessitated fairly
10. Enforce schedules so that all deliveries are effected on time
A project managed well by a qualified and experienced PM would deliver better
quality deliverables than a project managed by poorly qualified/experienced project
manager. When the PM is a bit less than desirable in terms of experience/qualifi-
cations, it would be in the organization's best interest that a senior manager closely
oversees the project execution, while mentoring the PM toward better performance.
11.3.4 Process Definition and Improvement Group
Professional organizations do normally have a process for carrying every activity
in the organization. They do normally earmark a set of people to champion
definition and improvement of the process. This core group champions and
facilitates the process definition and improvement. The actual definition is carried
out by experts drawn from the functional groups within the organization or
sometimes when the right expertise is not available, experts may be drawn from
outside the organization. The responsibilities of this core group are:
1. Champion the definition and improvement of process in the organization
2. Identify the right experts from within or without the organization and provide
them facilities for the process definition, review the feedback/change requests
placed for process improvement, and dovetail the feedback/change requests into
the process
3. Coordinate the quality control of the process artifacts and obtain approvals
from concerned authorities for implementing the process in the organization
4. Pilot and implement the process in the organization
5. Take ownership of all process assets in the organization and safeguard them
against unauthorized changes
6. Take all actions necessary to internalize the process in the organization
7. Provide
handholding
assistance
to
organizational
resources
in
the
right
implementation of the defined process
8. Institute appropriate mechanisms to receive, analyze and implement feedback/
change requests received from various agencies regarding the process
9. Periodically review all approved feedback and arrange to implement the
feedback, pilot it and roll out the revised process in the organization
10. Coordinate with certification agencies and obtain desired certifications for the
organization
11. Coordinate any other activity relevant to process definition and improvement
in the organization.
 
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