Information Technology Reference
In-Depth Information
industry best practices included in it. In the case of product development, normally
a functional expert guides the development team but to take advantage of another
expert's knowledge as well as to validate the product specifications, another
independent expert is requested to review the requirements and validate them. The
expert may be a single individual or a set of individuals. The method may be an
independent review or a guided review. Expert review uncovers gaps in the
requirements, if any, and help in arriving at a comprehensive set of requirements.
6.4.5 End User Review
End users are the individuals who are likely to use the resultant software product
from the proposed project. End users are found within the client organization for a
client-oriented project or in another department of the same organization for an
internal project. For business-to-customer projects such as airline ticket reserva-
tion, the end users are likely to be scattered across the world. In such cases, we
need to carefully select end users from different demographic/geographical regions
to get the best feedback. These end users ought to be knowledgeable about the
document conventions and be able to understand the documents and provide
intelligent feedback. The review may be independent or guided but in most cases,
a guided review is preferred as the individuals are not part of the organization and
hence are not obliged to abide by the timetable of the organization. Arranging a
meeting and get them all together and present them with the requirements for
review would be better as their feedback can be collated in one go. It is also
effective on timeline considerations. A guided review also facilitates in ensuring
that the end users understand the requirements as intended without bringing in
their individual experiences to interpret the requirements.
6.4.6 Feedback Mechanism from Validation
The feedback vehicle presented in Table 6.1 can be used for collating and tracking
the feedback to resolution. It can be paper based or software tool based. In the
present day, the shift is more pronounced towards a software tool based feedback
reporting and resolution mechanism.
6.5 Determination of Applicable Quality Control Activities
As can be inferred from the above discussions, there is some leeway and freedom
regarding the choice of the quality control activities as well as how to perform
them. The process at the organizational level sets general guidelines for project
 
Search WWH ::




Custom Search