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information that he gathered in a time-consuming process by speaking to representatives from each
service, as well as reputation information for several companies that he obtained by asking his online
social network for their feedback on this issue. He shares this information with Martha and George,
so that they don't need to spend hours re-visiting this same process themselves. Using Jim's data,
Martha and George select a contractor to remove the mold from their home, hopeful that it will
relieve Martha's symptoms.
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