Information Technology Reference
In-Depth Information
Table 3.3:
A recent survey of Facebook and Twitter users (
Morris et al.
,
2010c
) provided
examples of the types of information needs that motivate seeking social assistance with in-
formation seeking, by posting the question to a social networking tool. This table shows the
percent of 249 example questions that fell into different information need categories, and it
provides some examples from the survey data.
Question Type
Percent
Example
Recommendation
29%
Building a new playlist - any ideas for good running songs?
Opinion
22%
I am wondering if I should buy the Kitchen-Aid ice cream
maker?
Factual knowledge
17%
Anyone know a way to put Excel charts into LaTeX?
Rhetorical
14%
Is there anything in life you're afraid you won't achieve?
Invitation
9%
Who wants to go to Navya Lounge this evening?
Favor
4%
Needing a babysitter in a big way tonight…anyone??
Social connection
3%
I am hiring in my team. Do you know anyone who would
be interested?
Offer
1%
Could any of my friends use boys size 4 jeans?
Table 3.4:
Morris et al.
(
2010c
) survey of Facebook and Twitter users provided data on the
topics that people most frequently asked questions about on such services; these topics might
represent domains where collaborative search tools could be of assistance. Percentages are out
of 249 questions.
Question Topic
Percent
Example
Technology
29%
Anyone know if WoW works on Windows 7?
Entertainment
17%
Was seeing
Up
in the theater worth the money?
Home & Family
12%
So what's the going rate for the tooth fairy?
Professional
11%
Which university is better for Masters? Cornell or Geor-
gia Tech?
Places
8%
Planning a trip to Whistler in the off-season. Recommen-
dation on sites to see?
Restaurants
6%
Hanging in Ballard tonight. Dinner recs?
Current Events
5%
What is your opinion on the recent proposition that was
passed in California?
Shopping
5%
What's a good Mother's Day gift?
Ethics & Philosophy
2%
What would you do if you had a week to live?
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