Information Technology Reference
In-Depth Information
Once the processes have been identified, it is necessary to distribute them into
the different categories of users' travel time experience; each process can be part of
one or several different categories. Then, it is necessary to adapt each process to the
different categories of travel time use; i.e. to possibly redefine the content of each
task according to the different categories of travel time experiences associated with
the business process.
Figure 9.3.
The specific part of analysis associated with the consideration
of categories of travel time use
At this level, we are not creating new business processes, but, as we will show
further on the chapter, we are using information regarding the category to which a
user belongs (
Peacock, Beaver, Marmot
or
Owl)
to adapt certain tasks or enable the
execution of certain tasks only associated with a category in particular. Thus, if we
take a business process associated with the creation of a new trip, for example, it
will automatically be able to be linked to the work schedule of the user if he is a
beaver
type whereas this link will be optional if he is a
peacock-
type user. Each
adaptation needing to correspond to a real user need, it will not be carried out
systematically; certain business processes will be able to be given for all users, such
as for example the printing of a metro line map.
If the distribution of categories and their adaptation is done at the analysis phase,
it is important to anticipate a feedback phase enabling the choices that were made to
be validated. In order to do this, once the application has been deployed, it is
necessary to carry out surveys in the field to analyze the real uses of each business
process. If there is a difference, it will be necessary to return to the analysis phase
