Information Technology Reference
In-Depth Information
«EV_Community»
Phone Repair
«EV_Process»
Phone Repair Community
Behaviour
....
«EV_Process»
Establish
Repair SLA
«EV_Process»
Repair Process
«EV_Process»
Review
Performance
«EV_Process»
Phone Loan Policy
Setting Behaviour
FIGURE 2.7: Community behaviour expressed as a set of processes.
2.6.1
A Community Process
Let us look further at one of the constituent processes in the community
behaviour. Figure 2.8 shows the definition of the process concerned with the
lifecycle of a single phone repair, in the case of a VIP user who is entitled to
«EV_Role»
User
«EV_Role»
Phone Repair Provider
«EV_Role»
Logistics Provider
«EV_Role»
Phone Supplier
«EV_Step»
Request
Repair
«EV_Step»
Handle Request
«EV_Artefact»
User
Handset
[Broken]
«EV_Step»
Local Repair Attempt
[canFixIt]
[cannotFixIt]
«EV_Step»
«EV_Step»
Return Handset
to User
«EV_Step»
Generate
Repair Order
Handset Pickup
and Delivery to
Supplier
«EV_Artefact»
User Handset
[Operational]
«EV_Artefact»
User
Handset
[Under Repair]
«EV_Artefact»
User
Handset
[Under Repair]
«EV_Artefact»
Loan Handset
[Operational]
«EV_Step»
Get Loan Phone
«EV_Step»
Fix Handset
«EV_Artefact»
Loan
Handset
[Operational]
[canFixIt]
[cannotFixIt]
«EV_Step»
Handset Pickup
and Return to
Service Centre
«EV_Step»
Handset Reception
«EV_Artefact»
User
Handset
«EV_Step»
User
Confirms
Return
Address
«EV_Artefact»
User Handset
[Operational]
«EV_Step»
Prepare Return
«EV_Artefact»
User
Handset
«EV_Artefact»
User
Handset
[Unfixable]
«EV_Step»
«EV_Artefact»
User Handset
Handset Pickup
and Delivery to
User
«EV_Step»
Return Loan
«EV_Artefact»
Loan Handset
«EV_Step»
Acceptance
and Payment
«EV_Step»
Billing
«EV_Step»
Completion Tasks
FIGURE 2.8: The Repair Process in the Phone Repair community.
