Information Technology Reference
In-Depth Information
«EV_InteractionInitiator»
«EV_InteractionResponder»
«EV_Interaction»
Request Repair
«EV_Role»
Employee
«EV_Role»
Contract Manager
«EV_ArtefactReference»
«EV_ArtefactReference»
«EV_ArtefactReference»
«EV_Artefact»
Repair
Request
«EV_Artefact»
Repair Request
Response
«EV_Artefact»
Mobile Phone
To Be Repaired
«EV_ArtefactRole»
«EV_ArtefactRole»
«EV_ArtefactRole»
«EV_Object»
Document
«EV_Object»
Handset
FIGURE A.7: A Request Repair interaction in the CustomerOrg community.
«IV_InvariantSchema»
InformationActionTypes
RepairRequest
FixedHandset
AddActionTaken
InitialTests
+user : User
+centre : ServiceCentre
+handset : UserHandset
+when : date
+kind : ActionTakenKind
+description : String
+repairOrder : RepairOrder
UnableToFix
FixedByStaff
+reason : String
LendLoanHandset
SendByCourier
ReturnHandset
ReturnLoanHandset
+starts : date
+estimatedEnd : date
+courier : Courier
+returnTo : Address
+part : Part
+from : Address
+to : Address
SendToManufacturer
Purchase
+part : Part
UpdateServiceCentreDetails
AddCompany
UpdateCompanyDetails
+maxOpenOrders : int
+name : String
+phone : String
+address : Address
+contract : Contract
+type : CompanyType
+name : String
+phone : String
+address : Address
+newContract : Contract
RemoveCompany
CloseOrder
+when : date
RemoveStaff
AddPerformanceInfo
+pi : PerformanceInfo
+company : Company
AddSLA
UpdateUserDetails
+sla : SLA
+company : Company
+name : String
+newCorp : CustomerCompany
AddUser
+name : String
+company : CustomerCompany
removeSLA
RegisterUserHandset
+sla : SLA
+company : Company
+serialNo : String
+status : PartStatus
+components : Component [1..*]
+memory : Memory
+sim : SIM
UpdateStaffDetails
+name : String
+sc : ServiceCentre
ChangeDeliveryAddress
+user : User
+order : RepairOrder
+newDestination : Address
RemoveUser
Dispose
AddRepairOrder
+open : date
+estimatedClose : date
+user : User
+handset : UserHandset
UpdateRepairOrderDetails
AddStaff
+newEstimatedClose : date
+newStatus : OrderStatus
+name : String
+serviceCentre : ServiceCentre
FIGURE A.8: The Phone Repair information action types.
