Hardware Reference
In-Depth Information
professional partnership for certifications and selling of a TIPA's book describing the
TIPA's methodology and tools.
The
Service Management
for TIPA's has to be enhanced with an important de-
ployment in terms of number of uses of TIPA's, and a spreading worldwide. There are
also some more R&D works to perform in order to develop measures of the quality of
TIPA's services. As for the TIPA's assessment, a very structured approach could en-
able benchmarking and provide statistics on the TIPA's deployment and quality of
service.
About
Service Capitalization
, some more analysis is necessary for deriving real
trends from all TIPA's experimentations. An impact analysis is on its way, in order to
demonstrate quantitatively as well as qualitatively the added value and return on in-
vestment of the TIPA's approach.
6 Conclusion
This paper presents the Sustainable Service Innovation Process that is used in CRP
Henri Tudor as a generic framework supporting innovation, and promoting multi
disciplinary activities throughout our research teams. Moreover, the S2IP's framework
can be instantiated to any service line resulting from our research works. This deriva-
tion has been illustrated with the TIPA's framework aiming at proposing IT Service
Management Process Assessment services. There are several instances of the S2IP for
the TIPA's case. We saw that some improvements have to be made for the TIPA's
framework regarding S2IP, which is then used as a tool to see gaps in the innovation
process. In this context of research-action, CRP Henri Tudor gains maturity in the
Service Science with a multi-disciplinary approach, and targets to use the S2IP
framework as a process innovation management governance model. Other services
frameworks have been studied on the same way as the TIPA's one (i.e. in the con-
struction sector, in the financial one [30] and for SMEs). It demonstrates how the
model works, with strengths and weaknesses. This gives us perspectives for improv-
ing innovation approaches, capitalizing and refining the model.
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