Information Technology Reference
In-Depth Information
Physicist William Pollard once noted that unless information is organized,
processed, and available, it becomes a burden rather than a benefit.
Mobile Technologies
Technology continues to shrink in size while increasing in power. Figure
9.1 illustrates this evolution clearly, comparing my first portable computer
(a Tandy TRS-80 model 4P) alongside the MacBook, iPad, and iPhone
devices that currently extend my workplace anywhere I choose to travel.
This chapter will focus on the use and integration of mobile technolo-
gies within the extended enterprise network, an area that you will likely
find very challenging because of the rapid pace of change and adoption of
both new platforms and entirely new products.
New Technologies
Personally acquired mobile devices are the most common pain point for
mobile access integration, due to the sheer variety of options and con-
figurations available. Policies should be put in place to provide guidance
for users who will expect that the newest, latest, and greatest device can
automatically provide access to e-mail, calendars, portals, and remote-
accessible applications. Training for helpdesk support technicians is also
Figure 9.1 A comparison of portable computing devices. On the left is the
TRS-80 model 4P (portable) that was my fi rst portable computer, while the
right displays Apple's slate of technologies including the MacBook notebook,
iPad tablet, and iPhone devices. (Photo of Apple technologies provided for
public use at http://commons.wikimedia.org, courtesy of Mr. Jon Mountjoy.)
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