Information Technology Reference
In-Depth Information
Figure 6.3
Individuals possessing different skills, preferences, and experi-
ence can create collective intelligence synergies through coordination and
communication.
tion of a 12-person jury for legal evaluation to the implementation of a
change control board for project management oversight. These solutions
seek to eliminate personal bias and achieve a higher level of reasoning by
including multiple viewpoints, skill sets, and bases of experience in the
decision-making process (see Figure 6.3), although some concerns exist
that collective decision-making processes suffer from domination by the
vocal minority and support the status quo over change, so that new ideas
may be crowded out by participant majority opinion before consideration
is even possible.
The effectiveness of collective intelligence systems will vary based on
the level of interaction, coordination, and communication between its
members. Technology-facilitated collaborative intelligence is a specific
concern for the architect, who has a wide array of tools available for col-
laborative enterprise solutions.
Communication Technologies
An architect must be familiar with the tools available for communica-
tion, collaboration, and virtual teaming within an extended enterprise.
