Civil Engineering Reference
In-Depth Information
the suppliers can be benchmarked. KPIs can capture best practice dem-
onstrated by good-performing suppliers. Good practice can then be used
to inform and coach poor performers to promote collaborative working,
supplier development and overall performance improvement.
Creating appropriate KPIs from a project vision and scorecard
The objective is to create a suitable number of KPIs to encourage behav-
iour and performance to meet the client's aspirations for a complex
programme of construction. Having established the strategic goals and
associated critical success factors (CSFs) at the beginning of the pro-
gramme, KPIs need to be identified that underpin the strategic goals and
relate to the CSFs. These KPI measures are linked to the vision state-
ment shown at the top of Figure 3.7. For example, the vision statement
includes delivering a sustainable legacy. That translates into a number
Linked Measures
“To deliver the Olympic Park and all venues on time, within agreed budget
and to specification, minimising the call on public funds and providing for
a sustainable legacy”
Deliver Facilities Within Budget
Deliver Facilities On Time
Accountability
• Achievement of schedule milestones
• Accurate cost forecast
Ensure All Stakeholders Are Adequately Engaged
Stakeholders
• Direct interactions by stakeholders
• Indirect interactions by stakeholders
Manage The Supply Chain
Effectively and Efficiently
Meet Or Exceed Clients Quality
Standards
Delivery
• Number of
packages let
• Cost of work secured vs
benchmark
• Clients quality criteria met
Set New Industry Stds
- Waste Recycling
Set New Industry Stds
- Environmental lssues
Set New Industry Stds
- Sustainability
Sustainability
• Water usage
• Energy usage
• CO2 emissions
• Recycled material
content
Set New Industry Stds
- Diversity & Inclusivity
Recruit, Retain And Develop The
Right People
People
• Workforce
demographic profile
• Achievement of
PDP objectives
• Ave length of service
programme duration
• % Key positions
filled/vacant
Figure 3.7
Performance indicators used on the London 2012 Infrastructure
programme.
