Civil Engineering Reference
In-Depth Information
Strategic Goals
Deliver
facilities on
time
Deliver facilities
within budget
Ensure all
stakeolders are
adequately
engaged
Manage the
supply chain
effectively and
efficiently
To meet
or exceed
client quality
expectations
Set new
construction
industry standards
for environmental
issues
Set new
construction
industry standards for
sustainability
Set new
construction
industry standards for
waste recycling
Set new
construction industry
standards for diversity
& inclusivity
Recruit, develop
and retain the
best people
Figure 3.3
The linkages of the strategic goals developed from the vision
statement.
need to be identified, as it is those factors that form the basis of the
actual measures within the performance management regime. Again,
that can be achieved through a workshop environment, where each goal
is assessed to identify and understand the relevant and appropriate CSFs.
Figure 3.4 shows how these factors can be overlaid onto the strategic
goals for presentation purposes. CSFs may include providing clear direc-
tion and focus, cost-effective delivery of facilities, facilities meeting
requirements and improving customer satisfaction.
Performance measurement
A framework for measuring and managing performance depends on
defined criteria for success. Projects and programmes often establish
specific and bespoke project measures that reflect one unique project.
Unfortunately, these unique measures cannot be used to benchmark or
compare with other available data from unrelated projects to understand
