Civil Engineering Reference
In-Depth Information
Define:
Identify and
develop the
requirements
Measure:
Establish key
performance
indicators (KPIs)
Value Chain:
Contractors/
Subcontractors/
Suppliers
Control:
Use evidence to
influence the
delivery of
requirements
Analyse:
Review and
benchmark:
what does good
look like?
Improve:
Capture and
share learning
and develop
suppliers
Figure 10.2
The cycle of Defining, Measuring, Analysing, Improving and
Controlling for programme supply chains.
Analysis
The use of key performance indicators (KPIs) to monitor performance
can highlight gaps in specific areas of delivery. These gaps in perform-
ance can then be further investigated to identify specific areas for
improvement. The level of non-performance and the nature of the issues
identified determine the type of corrective intervention required. This
is often achieved through shared learning, with experience and knowl-
edge drawn from the supply chain itself.
Action plans may be drawn up by the programme supply chain man-
agement team to make use of shared knowledge, while intervening,
