DECISIONAL GUIDANCE - Human-Computer Interaction and Management Information Systems: Foundations - page 78

Table 6.3

Empirical Studies of Deliberate Decisional Guidance

Target of Forms of Dependent

Study guidance guidance variables

• Quality

Parikh, Fazlollahi, Structuring Suggestive

• User satisfaction
• Time
• Learning

and Verma (2001) Informative

• Accuracy

Wilson and Structuring Suggestive

• Response time
• Consistency
• Willingness to accept guidance

Zigurs (1999)

• Accuracy Mahoney, Roush, and Structuring Suggestive

• Response time

Dandy (2003)

• Performance

Montazemi, Wang, Elements of Suggestive

Nainar, and Bart (1996) structuring and Informative

executing

• Performance Huguenard and Executing Suggestive

• Satisfaction Ballou (2001)

• Trust (integrity) Wang and Executing Informative

Benbasat (2004)
Antony, Batra, and • Performance Executing Suggestive

• Usability

Santhanam (2005)

• Decision strategy

Jiang and Klein (2000) Structuring Suggestive

• Choice

Informative

• Group consensus

Limayem and DeSanctis Structuring and Suggestive

• Decision time
• Perceptions of process and outcomes
• Perceptions of MCDM technology

(1993, 2000) executing Informative

contribution of these pioneering works is to help us refine and clarify, thus creating a sound foun-
dation for the studies of the future.
The set of nine empirical studies provides an interesting range of tasks and guidance mecha-
nisms. These are summarized in Table 6.4, which also includes several papers that did not qualify
for inclusion in Table 6.3 but that broaden the set of tasks and guidance mechanisms.
Here are the significant findings of the nine empirical studies of deliberate decisional
guidance.