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range from free (home networks, employer networks, and public access
points) to tens of dollars per month for independent suppliers, such as
Cingular and T-Mobile.
Based on this device and access taxonomy, the mobile web content de-
signer has nine potential user environments to consider. Unfortunately,
it gets much worse because each specific device and access plan may
have its own restrictions and idiosyncrasies. As we'll see in the next sec-
tion, dozens of variables can affect the overall mobile web user experi-
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