Travel Reference
In-Depth Information
Ingold, A. and Huyton, J.R. (2000) 'Yield management and the airline industry', in A. Ingold and
U. McMahon-Beattie and I. Yeoman (eds)
Yield Management: Strategies for the Service Industries
, 2nd edn.
London: Thomson.
Ivanov, S. and Zhechev, V. (2012) 'Hotel revenue management - a critical literature review',
Tourism Review
,
60(2): 175-97.
Jones, P. (2000) 'Defi ning yield management and measuring its impact on hotel performance', in A. Ingold
and U. McMahon-Beattie and I. Yeoman (eds)
Yield Management: Strategies for the Service Industries
, 2nd
edn. London: Thomson.
Kimes, S.E. (1989) 'The basics of yield management',
Cornell Hotel and Restaurant Administration Quarterly
,
30(3): 14-9.
— (1999) 'Implementing restaurant revenue management',
Cornell Hotel and Restaurant Administration
Quarterly
, 40: 16-21.
— (2000a) 'Revenue management on the links: Applying yield management to the golf-course industry',
Cornell Hotel and Restaurant Administration Quarterly
, 41: 120-27.
— (2000b) 'A strategic approach to yield management', in A. Ingold, U. McMahon-Beattie and I. Yeoman
(eds)
Yield Management: Strategies for the Service Industries
, 2nd edn. London: Thomson.
— (2005) 'Restaurant revenue management: Could it work?',
Journal of Revenue and Pricing Management
,
4(1): 95-7.
Kimes, S.E. and Chase, R.B. (1998) 'Strategic levers of yield management',
Journal of Service Research
, 1(2):
156-66.
Kimes, S.E. and Renaghan, L.M. (2011) 'The role of space in revenue management', in I. Yeoman, and
U. McMahon-Beattie (eds)
Revenue Management: A Practical Pricing Perspective
. Basingstoke, UK: Palgrave
Macmillan.
Kimes, S.E. and Wirtz, J. (2003a) 'Has revenue management become acceptable?',
Journal of Service Research
,
6(2): 125-35.
— (2003b) 'Perceived fairness of revenue management in the US golf industry',
Journal of Revenue and
Pricing Management
, 1(4): 18-29.
Kimms, A. and Muller-Bungart, M. (2006) 'Revenue management for broadcasting commercials: The
channel's problem of selecting and scheduling ads to be aired',
International Journal of Revenue Management
,
1(1): 28-44.
Krugmann, P. (2000) 'What price fairness?',
The NewYork Times
, 4 October.
Lai, K.-K. and Ng, W.-L. (2005) 'A stochastic approach to hotel revenue optimization',
Computers and
Operations Research
, 32: 1059-72.
Lee-Ross, D. and Johns, N. (1997) 'Yield management in hospitality SME's',
International Journal of
Contemporary Hospitality Management
, 9(2/3): 66-9.
Lu, J. and Mazzarella, J. (2007) 'Application of modifi ed nested and dynamic class allocations models for
cruise line revenue management',
Journal of Revenue and Pricing Management
, 6(1): 19-32.
McMahon-Beattie, U. (2009) 'Variable pricing and consumer trust', unpublished thesis, University of
Gloucestershire.
McMahon-Beattie, U., Palmer, A. and Yeoman, I. (2011) 'Does the customer trust you?', in I. Yeoman and
U. McMahon-Beattie,
Revenue Management: A Practical Pricing Perspective
, Basingstoke, UK: Palgrave
Macmillan.
Mangani, A. (2006) 'The optimal ratio between advertising and sales income',
International Journal of Revenue
Management
, 1(1): 65-78.
Mathies, C. and Gudergan, S. (2007) 'Revenue management and customer centric marketing - how do they
infl uence travellers' choices',
Journal of Revenue and Pricing Management
, 6: 331-46.
Mauri, A.G. (2012)
Hotel Revenue Management: Principles and Practices.
Milan: Pearson.
Metters, R., Queenan, C., Ferguson, M., Harrison, L., Higbie, J., Ward, S., Barfi eld, B., Farley, T., Kuyumcu,
H.A. and Duggasani, A. (2011) 'The killer application of revenue management: Harrah's Cherokee
casino and hotel',
Interfaces
, 38(3): 161-75.
Morgan, R.M. and Hunt, S.D. (1994) 'The commitment-trust theory of relationship marketing',
Journal of
Marketing
, 58: 20-38.
Muther, A. (2002) 'Customer relationship management. Electronic customer care in the new economy',
Journal of Consumer Marketing
, 19(6): 532-33.
Noone, B.M., Kimes, S.E. and Renaghan, L.M. (2003) 'Integrating customer relationship management
and revenue management: A hotel perspective',
Journal of Revenue and Pricing Management
, 2(1):
7-21.