System Administration - eXist: A NoSQL Database and Application Development Platform - page 415

Community Support
As discussed in “Contributing to the Community” on page 13 , eXist has an excellent
open source community, with developers and users supporting each other. Should
you have a problem you need help with, we would recommend first looking for a sol‐
ution in an existing report in the eXist mailing list archive , and if you do not find
anything there, then posting to the eXist-open mailing list .
If you believe you have found a bug in eXist, it is good practice to discuss it on the
mailing list, and to have it confirmed. Once you have a confirmed bug, or if you have
a new feature request, then we would encourage you to log it in the GitHub issue
tracker for eXist . In this manner, issues are accounted for and managed publicly.
Commercial Support
Commercial support for eXist is available from eXist Solutions . eXist Solutions com‐
prises many of the core developers of eXist and contributes the vast majority of its
resources and funding back into advancing the eXist open source project.
eXist Solutions offers an LTS (Long Term Support) version of eXist, which is a stable
version supported for at least two years, with significant bug fixes and new features
backported from newer versions of eXist. With the LTS version of eXist, you can also
purchase a commercial support contract that allows your organization to email or tel‐
ephone eXist Solutions staff directly when the need arises. While there are several
ready-made support contracts available, eXist Solutions is always happy to provide a
custom-tailored contract for your organization's needs.
It is also worth mentioning that eXist Solutions can provide developers to assist you
should you need additional resources when building your eXist applications, and
consultancy services to help improve and/or tune your eXist applications for produc‐
tion use.