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In-Depth Information
Emotional support versus intent to mislead
Some of the subjects felt understood and taken care of (“And then
there are those queries asking if everything is still alright and that
makes you feel safer”—UK), whereas others felt they were not being
taken serious (“Actually it doesn't matter what I say, if I say it is this
way or that way, the computer isn't interested anyway”—KK) and
intentionally deceived (“Yeah I felt punked a bit”—MB).
The opportunity to reflect as support and de mand
for self-criticism
Subjects took the chance to reflect upon their affect, and the system
was perceived as supportive (“In that moment it was definitely a relief
that it asked me about that”—CK), but at the same time they felt the
system placed a demand on them “to admit the mistakes you've made
and introspect a little bit” (BS).
Wish for assuming responsibility and relief
Being in a critical situation, the subjects wanted the computer to
assume responsibility (“There is this tendency, every now and then
that you want to blame the computer for something”—UK). They
felt that this would be a relief when dealing with that situation (“If it
would have tried to vindicate itself, I would have known what was
going on, now I don't know why it did this to me”—TB).
Suspicion and skepticism concerning privacy
Subjects felt uncomfortable with disclosing personal information (“It
wants to know something about your feelings, but you always have
this kind of protective wall around yourself and you don't want to
open up about yourself, especially not to a computer”—MB) and
mistrust about how the system would use it (“You don't know how
it wants to use the information and so some kind of insecurity and
mistrust appears”—UK).
Unexpected system features
Subjects underestimated what the computer system was capable of and
were surprised (“You always think that a computer is a predetermined
program, but when it reacts that individually it's kind of strange,
impressive or great (…) you don't expect that from a computer”—BP).
As a result they adapted their communication style to a level they
thought the system was able to process (“Well it's a medium you don't
expect that much from, you always try to keep things simple”—UK).
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