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In-Depth Information
Rapport
Within the total of N = 130 transcripts, only in N 1 = 25 transcripts was
there at least one occurrence of a form of the verb 'hinzufügen' (engl.
'to add') that could be found in the user utterances during the packing/
unpacking phase. For these N 1 = 25 transcripts, we had a range from
1 to maximally 8 occurrences with mean: 2.36, std: 1.85, and median:
2.0. Within N 2 = 68 transcripts, at least one occurrence of a form of the
verb 'entfernen' (engl. 'to remove') could be found in user utterances
during the packing/unpacking phase. For these N 2 = 68 transcripts, we
had a range from 1 to maximally 13 occurrences, with mean: 4.22, std:
3.34, and median: 3.0. In the intersection of both groups, i.e. at least one
occurrence each of a form of the verbs 'entfernen' and 'hinzufügen',
we had N 3 = 20 transcripts. For these N 3 = 20 transcripts, we had a
range from 2 to maximally 19 combined occurrences with mean: 8.85,
std: 4.64, and median: 8.0.
Politeness
Politeness when addressing the system was demonstrated in a variety of
ways. We fi rst took a detailed look at the usage or avoidance of personal
pronouns and then we analyzed the usage of politeness particles.
Pronouns: The following counts were all (unless otherwise noted) taken
from the packing/unpacking phase of the transcripts: Within a total of
N = 130 transcripts only in N 1 = 21 transcripts at least one occurrence
of 'Sie' as a formal personal pronoun was used when addressing the
system. Only within N 2 = 4 transcripts was the informal 'du' (or one
of its infl ected forms) used to address the system (other uses of 'du'
were within idiomatic versions of swear words like 'ach du lieber gott!',
engl 'oh god!'). Within N 3 = 18 transcripts the subjects employed the
plural personal pronoun 'wir' (engl 'we'). Some occurrences of 'wir'
during off-talk could be seen as more or less fi xed phrasal usages (like
20101115beh 'ach das schaffen wir locker', engl. '. . .we will make
this with ease' or 20110401adh 'wo waren wir', engl. 'where have we
been'), but when used in commands (packing, unpacking, . . . ) then
this pronoun could be given an inclusive collective reading as referring
to both subject and system as a joint group. Please note: The pronoun
'wir' thus allows users to avoid explicitly approaching the system. Two
examples of this latter usage:
20110307bss: ja dann nehm wir eine jacke raus
[engl.: yeah then we take a jacket off]
20110315agw: dann streichen wir ein hemd
[engl.: then we cancel a shirt]
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