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REFERENCES
El-Haik, Basem S. and Roy, D. (2005),
Service Design for Six Sigma: A Roadmap for Excel-
lence
, Wiley-Interscience, New York.
Yang, K. and El-Haik, Basem. (2008),
Design for Six Sigma: A Roadmap for Product Devel-
opment
, 2nd Ed., McGraw-Hill Professional, New York.
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