Information Technology Reference
In-Depth Information
See Also
Recipes 4-4, 4-5, and 4-9 for more on enabling the remote administration exception
Microsoft TechNet: “Windows Firewall Settings: Remote Administration Tools”
(
http://technet2.microsoft.com/WindowsServer/en/Library/
62d661cc-8267-4440-aacc-55358c602a081033.mspx
)
9-16. Troubleshooting Remote Assistance and Remote Desktop
Problem
You want to troubleshoot access to Remote Assistance and Remote Desktop on a Windows
Server 2003 computer.
Solution
To confirm that a Windows Server 2003 computer is configured to allow Remote Assistance
requests, do the following:
1.
Open the Network Connections applet.
2.
Double-click on the Local Area Connection icon.
3.
From the Advanced tab, click Settings. This will launch the Windows Firewall Control
Panel applet.
4.
From the Exceptions tab, verify that there is a check mark next to Remote Assistance.
5.
To view or modify the scope of the exception, click on Edit, followed by Change Scope,
and select from one of the following three options:
Any computer (including those on the Internet).
My network (local subnet).
Custom list. For this option, enter a single IP address using the syntax
192.168.1.151
,
or enter a range of addresses using the network ID of the range followed by its subnet
mask, such as
192.168.1.1/255.255.255.0
. Separate multiple entries using a comma.
6.
Click OK when you're finished.
To confirm that your Windows Server 2003 computer is configured to allow Remote
Desktop connections, perform steps 1-6 again, but ensure that the remote desktop exception
is enabled in step 4.
Using a Command-Line Interface
The following command enables Remote Assistance and Remote Desktop to pass through the
Windows Firewall:
> netsh firewall set service type = remotedesktop mode = ENABLE
