Information Technology Reference
In-Depth Information
Questions for Web Case
2.
Why did Whitmann Price decide to design its own Calendar
and Contacts MIS rather than using standard BlackBerry
software?
See the Web site for this topic to read about the Whitmann
Price Consulting case for this chapter. The following are
questions concerning this Web case.
Critical Thinking Questions
1.
How does the source of input differ between the MISs
being designed for all consulting areas and the DSSs
uniquely designed for each consulting area?
Whitmann Price Consulting: MIS and DSS
Considerations
2.
How might a GSS be useful for consultants at Whitmann
Price?
Discussion Questions
1.
What different types of needs can MISs and DSSs fulfill in
Whitmann Price's new system?
NOTES
Sources for the opening vignette: SAP Staff, “General Mills,” SAP Cus-
tomer Success Story, http://download.sap.com/solutions/business-
suite/plm/customersuccess/download.epd?context=DF359538DBDBF-
B3739D0C646A8 BF36C42C2999E7D28C06CB095A5648B35773-
CA7A03AFD504A5C7CA79A98EB720 AFFA28877CC33DEAF2BD52,
accessed May 18, 2008; General Mills Web site, www.generalmills.com/
corporate/company/index.aspx, a ccessed May 18, 2008.
19
Havenstein, Heather, “Military, Oil Firm Use BI to Avert Disaster,”
Computerworld, October 1, 2007, p. 8.
20
Patrick, Aaron O., “Reuters to Launch Trade Software,” The Wall
Street Journal, April 30, 2007, p. C2.
21
Ferraro, Nicole, “Lending and Philanthropy 2.0,” InformationWeek,
February 4, 2008, p. 40.
22
Kim, Jane, “Where Either a Borrower Or a Lender Can Be,” The Wall
Street Journal, March 12, 2008, p. D1.
23
Brown, Erika, “Widget Work,” Forbes, October 29, 2007, p. 66.
1
Merrick, Jason, and Harrald, John, “Making Decisions About Safety
in US Ports and Waterways,” Interfaces, June 2007, p. 240.
24
Nagali, Jerry, et al., “Procurement Risk Management at Hewlett-
Packard Company,” Interfaces, January 2008, p. 51.
2
Ross, Alex and Swain, Alison, “Fighting Flight Delays,” OR/MS
Today, April 2007, p. 22.
25
Dean, Jason, “The Forbidden City of Terry Gou,” The Wall Street
Journal, August 11, 2007, p. A1.
3
Barnes, Brooks, “Can CBS Put the Net into the Network?” The Wall
Street Journal, May 14, 2007, p. B1.
26
Loveland, Jennifer, et al., “Dell Uses a New Production Scheduling
Algorithm,” Interfaces, May 2007, p. 209.
4
www.cmis.csiro.au/OR/MEDIA/sate.htm, accessed November 16,
2007.
27
Khawam, John, et al., “Warranty Inventory Optimization for Hitachi
Global Storage,” Interfaces, September 2007, p. 455.
5
Kant, Goos, “Coca-Cola Enterprises Optimizes Vehicle Routes for
Efficient Product Delivery,” Interfaces, January 2008, p. 40.
28
Prada, Paulo, “Delta Maintains Its Maintenance,” The Wall Street
Journal, November 7, 2007, p. A16.
6
Clark, T., et al., “The Dynamic Structure of Management Support
Systems,” MIS Quarterly, September 2007, p. 579.
29
Songini, Marc, “BI Helping Retailers Control Inventory,” Computer-
world, January 22, 2007, p. 14.
7
www.cognos.com, accessed November 14, 2007.
30
Chozick, Amy, “Toyota Sticks by Just In Time Strategy After Quake,”
The Wall Street Journal, July 24, 2007, p. A2.
8
Biddick, Michael, “Hunting the Elusive CIO Dashboard,” Information-
Week, March 3, 2008, p. 47.
31
Vranica, Suzanne, “Internet Reshapes Role of Media Buyers,” The
Wall Street Journal, February 28, 2007, p. B3.
9
Hayes Weier, Mary, “A Steaming Cup of Insight,” InformationWeek,
May 7, 2007, p. 47.
32
Warren, Jamin and Jurgensen, John, “A New Kind of Web Site,” The
Wall Street Journal, February 10, 2007, p. P1.
10
www.cognos.com/news/releases/2007/1112.html?mc=-web_hp,
accessed November 15, 2007.
33
Sharma, Amol, “Companies Vie for Ad Dollars on Mobile Web,” The
Wall Street Journal, January 17, 2007, p. D1.
11
Havenstein, Heather, “Atlanta to Roll Out Cognos Analysis Software
to City Agency Workers,” Computerworld, January 15, 2007, p. 15.
34
Vara, Vauhini, “Facebook Gets Personal with Ad Targeting Plan,” The
Wall Street Journal, August 23, 2007, p. B1.
12
www.cognos.com/news/releases/2007/1112.html?mc=-web_hp,
accessed November 15, 2007.
35
Steel, Emily, “YouTube to Start Selling Ads in Video,” The Wall Street
Journal, August 22, 2007, p. B3.
13
www.microsoft.com/dynamics/product/
business_scorecard_manager.mspx, accessed November 14, 2007.
36
Jesdanun, Anick, “YouTube's Overlay Ads Aim to Retain Viewership,”
Rocky Mountain News, August 8, 2007, p. 4.
14
Havenstein, Heather, “Ace Hardware Shifts BI Tools After Early
Struggles,” Computerworld, April 23, 2007, p. 11.
37
Fass, Allison, “Sex, Pranks, and Reality,” Forbes, July 2, 2007, p. 48.
15
Greene, Jay, “Microsoft Wants Your Health Records,” Business
Week, October 15, 2007, p. 44.
38
McMillan, Robert, “Every Click You Make …” Computerworld,
January 7, 2008, p. 8.
16
Havenstein, Heather, “Military, Oil Firm Use BI to Avert Disaster,”
Computerworld, October 1, 2007, p. 8.
39
Hayes Weier, Mary, “Dear Customer: Please Don't Leave,” Informa-
tion Week, June 18, 2007, p. 49.
17
Yuan, Li and Prada, Paulo, “Texting When There's Trouble,” The Wall
Street Journal, April 18, 2007, p. B1.
40
Copeland, Michael, “Location, Location, Location,” Fortune,
November 12, 2007, p. 147.
18
Yuan, Li, “Murder, She Texted,” The Wall Street Journal, July 2, 2007,
p. B1.
41
Vranica, Suzanne, “Hellmann's Targets Yahoo for Its Spread,” The
Wall Street Journal, June 27, 2007, p. B4.
 
Search WWH ::




Custom Search