Information Technology Reference
In-Depth Information
Information and
Decision Support
Systems
CHAPTER
•
10
•
PRINCIPLES
LEARNING OBJECTIVES
Good decision-making and problem-
solving skills are the key to developing
effective information and decision support
systems.
Define the stages of decision making.
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Discuss the importance of implementation and
monitoring in problem solving.
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The management information system
(MIS) must provide the right information to
the right person in the right format at the
right time.
Explain the uses of MISs and describe their
inputs and outputs.
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Discuss information systems in the functional
areas of business organizations.
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Decision support systems (DSSs) are used
when the problems are unstructured.
List and discuss important characteristics of
DSSs that give them the potential to be effective
management support tools.
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Identify and describe the basic components of
a DSS.
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Specialized support systems, such as
group support systems (GSSs) and execu-
tive support systems (ESSs), use the over-
all approach of a DSS in situations such as
group and executive decision making.
State the goals of a GSS and identify the char-
acteristics that distinguish it from a DSS.
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Identify the fundamental uses of an ESS and list
the characteristics of such a system.
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List and discuss the use of other special-
purpose systems.
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