Information Technology Reference
In-Depth Information
Sources:
Talgeri, Kunal, “Delhi, India to set up 'comprehensive' e-procure-
ment system,” itWorld Canada, September 3, 2007,
www.itworldcanada.com/
Online,
www.mcdonline.gov.in,
accessed June 30, 2008; Google Maps,
maps.google.com/maps?q=Delhi,+India&ie=UTF-8&oe=utf-8&rls=
org.mozilla:en-US:official&client=firefox-a&um=1&sa=X&oi=geocode_result
&resnum=1&ct=title, accessed June 30, 2008; Delhi India City Guide Web site,
delhi.clickindia.com, accessed June 30, 2008.
Discussion Questions
1.
What would be the danger of Josh and Sandra developing
the Advanced Mobile Communications and Information
System without considering other systems within
Whitmann Price?
2.
What are the advantages of ERP systems that provide an
integrated one-vendor approach over multiple systems
from multiple vendors?
Questions for Web Case
Critical Thinking Questions
1.
See the Web site for this topic to read about the Whitmann
Price Consulting case for this chapter. Following are ques-
tions concerning this Web case.
What are the pros and cons of buying predesigned soft-
ware from a vendor such as SAP instead of a company
developing software itself to exactly meet its own needs?
2.
How might a CRM system assist Whitmann Price consul-
tants in the field?
Whitmann Price Consulting: Enterprise Systems
NOTES
“Oberto Sausage Finds the Right Recipe for Forecasting,”
ForecastPro Web site,
www.forecastpro.com/customers/success/
oberto.html,
accessed June 10, 2008.
Sources for the opening vignette:
Salesforce.com staff, “Maporama
International Identifies New Revenue Opportunities After Implementing
Salesforce in 15 Days,” Hi-Tech Software & Services Case Study,
maporama.jsp,
accessed June 29, 2008; Maporama Web site,
www.maporama.com/home/En/default.asp,
accessed June 29, 2008.
18
Reekie, Stuart, “How Air Products Used Steelwedge to Extend SAP
for Integrated S&OP,” Steelwedge Software Web page at
accessed June 10, 2008.
19
20
“Case Study Maximizing Equipment Investments,” FabTol MRP Web
site,
www.fabtol.com/cs/cs_cnc.asp,
accessed June 10, 2008.
Havenstein, Heather, “Wal-Mart CTO Details HP Data Warehouse
Move,” Computerworld, August 2, 2007.
1
Lai, Eric, “OpenWorld: Siebel On Demand to Become 'Social CRM',”
Computerworld, November 13, 2007.
21
AccuFund News,
www.accufund.com/news.htm
, accessed June 17,
2008.
2
Fonseca, Brian, “SAP, RIM to Let BlackBerry Users Access ERP
Apps,” Computerworld, May 2, 2008.
22
3
Cummings, Joanne, “TiVo's Disaster Recovery Plan,” NetworkWorld,
August 21, 2007.
Morphy, Erika, “SugarCRM Adds a New Layer of Functionality,” E-
Commerce Times, May 2, 2008.
23
4
Greememeier, Larry, “Business Continuity: To Err is Human, To Plan
is Divine,” InformationWeek, August 9, 2007.
24
Kanaracus, Chris, “CRM Systems to Get Free Company Contact
Data,” NetworkWorld, June 4, 2006.
Greememeier, Larry, “Business Continuity: To Err is Human, To Plan
is Divine,” InformationWeek, August 9, 2007.
5
25
Staff, “American Eagle Outfitters Selects Terradata's CRM Site,”
CBR, May 21, 2008.
Marks, Howard, “MessageOne's Emergency Alert System Goes
Global,” InformationWeek, June 13, 2008.
6
Staff, “American of Martinsville Implements Microsoft Dynamics AX
and CRM Solutions,” CBR, May 23, 2008.
26
“Midmarket ERP Solutions Buyer's Guide,” Inside ERP @2008, Tippit,
Inc.
7
Staff, “Central Michigan University Improves Recruitment and Reten-
tion with Talisma,” CBR, May 2, 2008.
27
8
“The Computerworld Honors Program: Gujarat Reclaim and Rubber
Products Limited,”
www.cwhonors.org/viewCaseStudy.asp?
NominationID=106,
accessed June 2, 2008.
Staff, “Kabel Selects SAP's CRM Application,” CBR, May 20, 2008.
28
Rossi, Sandra, “Salvation Army Implements CRM for Fundraising
Operations,” Computerworld, December 3, 2007.
29
9
“The Computerworld Honors Program: Amgen,” Computerworld,
accessed June 9, 2008.
30
Staff, “Smart USA Selects IBS Automotive ERP System, CBR, May 15,
200.
“BSNF Railway to Upgrade its Back Office with SAP Software,”
Computerworld, September 17, 2007.
10
31
Glossary of terms at
www.crfonline.org/oc/glossary/m.html,
accessed June 11, 2008.
Kanaracus, Chris, “Waste Management Sues SAP over ERP Imple-
mentation, Computerworld, March 27, 2008.
11
“Top 5 SaaS ERP Software Applications,” ERPSoftware 360 Web site
at
www.erpsoftware360.com,
accessed June 11, 2008.
32
12
Reed, Brad, “IBM Blamed for Fire-Truck Maker's Bankruptcy,”
NetworkWorld, January 30, 2008.
Fonseca, Brian, “SaaS Benefits Starting to Outweigh Risks for Some,”
Computerworld, May 5, 2008.
33
13
Lemos, Robert, “Open Sources ERP Grows Up,” CIO, April 22, 2008.
Karasev, Andres, “Oracle Financials Implementation: Brazil - Notes
for International ERP Consultant,” Ezine Articles at
http://
accessed June 18, 2008.
34
14
Gruman, Galen, “More Midmarket Firms Choose Open-Source ERP,”
Computerworld, February 22, 2007.
Weier, Mary Hayes, “SAP Teams with HP, IBM for Business Software
Appliances,” InformationWeek, May 5, 2008.
15
35
Murphy, Chris, “Could Your Next ERP System Come from China?”
InformationWeek, October 31, 2007.
Caulfield, John, “Lowe's Looks to Exploit Opportunities in Downturn,”
Builder, September 26, 2007.
16
Havenstein, Heather, “Lowe's Builds Up Infrastructure to Support
BI,” NetworkWorld, January 24, 2007.
17
