Information Technology Reference
In-Depth Information
13. Most companies can implement an ERP system without
major difficulty. True or False?
CHAPTER 9: SELF-ASSESSMENT TEST ANSWERS
(1) correction (2) True (3) d (4) batch processing system
(5) source data automation (6) c (7) audits (8) purchasing (9)
accounts receivable (10) d (11) d (12) best practices (13) False
(14) False
14. Only large, multinational companies can justify the imple-
mentation of ERP systems. True or False?
REVIEW QUESTIONS
1.
Identify six specific objectives organizations expect their
TPSs to accomplish.
8. A disaster recovery plan should place emphasis on recovery
of what sort of transaction processing systems?
9. What is the role of a CRM system? What sort of business
benefits can such a system produce?
10. What systems are included in the traditional TPS systems
that support the accounting business function?
11. What is the purpose of the transaction processing system
audit? Who typically performs the audit?
12. Why is the general ledger application key to the generation
of accounting information and reports?
13. What is the difference between managerial and financial
accounting?
14. What is the chart of accounts? How is it used?
15. List and briefly describe the set of activities that must be
performed by the sales ordering module of an ERP system
to capture a customer sales order.
2.
What basic transaction processing activities are performed
by all transaction processing systems?
3.
Distinguish between a batch processing system and an
online processing system.
4.
Identify four significant international issues associated
with the use of enterprise systems.
5.
What special needs does an SME have in selecting an ERP
system that is different from a large organization?
6.
Identify four complications that multinational corpora-
tions must address in planning, building, and operating
their ERP systems.
7.
How does materials requirement planning support the
purchasing process? What are some of the issues and com-
plications that arise in materials requirement planning?
DISCUSSION QUESTIONS
1.
Identify at least three ways a TPS can provide a firm with
a competitive advantage. Develop an example of one way
a firm could gain a competitive advantage from a TPS.
4.
In what ways is the implementation of an ERP system sim-
pler and less risky for an SME than for a large, multina-
tional corporation?
2.
Assume that you are the owner of a large landscaping firm
serving hundreds of customers in your area. Identify the
kinds of customer information you would like to have
captured by your firm's CRM system. How might this
information be used to provide better service or increase
revenue?
5.
The text mentioned that Lowe's uses business intelligence
to analyze customer product returns in real time to identify
potential fraudulent returns. Develop a description of how
this process might work and what data is required.
6.
What are some of the challenges and potential problems of
implementing a CRM system and CRM mindset in a firm's
employees? How might you overcome these?
3.
Imagine that you are the new IS manager for a
Fortune
1000
company. Surprisingly, the firm still operates with a hodge-
podge of transaction processing systems—some are soft-
ware packages from various vendors and some are in-house
developed systems. Prepare a brief outline of a talk you
will make to senior company managers to convince them
that it is time to implement a comprehensive ERP system.
What sort of resistance and objections do you expect to
encounter? How would you overcome these?
7.
You are the key user of the firm's accounts receivable system
and have been asked to lead an internal audit of this system.
Outline the steps you would take to complete the audit.
Identify specific problems you would look for.
8.
Your friend has been appointed the project manager of your
firm's ERP implementation plan. What advice would you
offer to help ensure the success of the project?
9.
What sort of benefits should the suppliers and customers
of a firm that has successfully implemented an ERP system
