Information Technology Reference
In-Depth Information
ISM Top CRM for Large Enterprise
ISM Top CRM for Small and Medium Enterprise
Amdocs CRM CES v. 7.5; Amdocs Limited
Pivotal CRM v. 6.0; CDC Software
Saratoga CRM 6.6; CDC Software
C2 CRM v. 8.6; Clear C2, Inc.
Consona CRM; Consona Corporation
Firstwave CRM v. 3.1; Firstwave Technologies, Inc.
Infor CRM Epiphany; Infor
CMS v. 9.0/OnContact CRM V v. 6.1; Oncontact Software Corporation
Ardexus MODE v. 6.0; Ardexus, Inc.
Powertrak v. 8.04; Axonom, Inc.
C2 CRM v. 8.6; Clear C2, Inc.
Goldmine Enterprise Edition; FrontRange Solutions, Inc.
Salesplace 2008; Interchange Solutions
Maximizer CRM 10; Maximizer Software Inc.
Microsoft CRM 4.0; Microsoft Corporation
NetSuite CRM 2007.1 & NetSuite 2007.1; NetSuite, Inc.
ExSellence 5.5; Optima Technologies, Inc.
PeopleSoft CRM; Oracle Corporation
Siebel 8.0; Oracle Corporation
RightNow CRM v.8.2; RightNow Technologies, Inc.
Salesforce.com; Salesforce.com
SAP CRM 2007; SAP AG
growBusiness Solutions; Software Innovation ASA update 7.0
STRIKE!; update software AG
CMS v. 9.0/OnContact CRM V v. 6.1; Oncontact Software Corporation
Siebel CRM OnDemand; Oracle Corporation
Relavis CRM; Relavis Corporation
Sage CRM 6.1; Sage Software
Sage SalesLogix v. 7.2; Sage Software
Salesforce.com; Salesforce.com
Salespage CRM; Salespage Technologies, LLC
StayinFront CRM v. 10; StayinFront, Inc.
to aid in its fundraising activities to clothe, feed, and provide temporary living facilities for
thousands of dispossessed people. John Herring, the Salvation Army's supporter relationship
program director says: “We have a proliferation of databases and information silos that we
need to bring together into an integrated CRM solution that will ensure we employ consistent
methods of managing our valuable supporter data and better understand our relationships
with our supporters.” 29
Table 9.4
Top-Rated CRM Systems
Source: “ISM Announces Winners of
2008 Top 15 CRM Software Awards
for Enterprise and Small & Medium
Business Solutions,” ISM Web site,
www.crm2day.com/news/crm/
124848.php, accessed June 10,
2008.
Sales Ordering
Sales ordering is the set of activities that must be performed to capture a customer sales order.
A few of the essential steps include recording the items to be purchased, setting the sales price,
recording the order quantity, determining the total cost of the order including delivery costs,
and confirming the customer's available credit. The determination of the sales prices can
become quite complicated and include quantity discounts, promotions, and incentives. After
the total cost of the order is determined, it is necessary to check the customer's available credit
to see if this order puts the customer over his credit limit. Figure 9.9 shows a sales order entry
window in SAP business software.
Many small-to-midsize businesses are turning to ERP software to make it easier for their
large customers to place orders with them. Car distributor smart USA is the only authorized
distributor in the U.S. for a car called the smart fortwo. This rear-engine, two-passenger auto
can achieve more than 50 miles per gallon. The firm implemented an ERP system with
features to manage vehicle and parts ordering plus manage warranty claims from the dealer
network to the manufacturer in Germany. 30
Financial and Managerial Accounting
The general ledger is the main accounting record of a business. It is often divided into different
categories, including assets, liabilities, revenue, expenses, and equity. These categories, in
turn, are subdivided into subledgers to capture details such as cash, accounts payable, ac-
counts receivable, and so on. In an ERP system, input to the general ledger occurs simul-
taneously with the input of a business transaction to a specific module. Here are several
examples of how this occurs:
 
 
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