Information Technology Reference
In-Depth Information
11. Who is involved in helping users determine what outputs
they need and constructing the plans required to produce
these outputs?
a.
13. The _________________ is typically in charge of the IS
department or area in a company.
CHAPTER 2: SELF-ASSESSMENT TEST ANSWERS
CIO
b.
applications programmer
(1) False (2) organization (3) True (4) a (5) Outsourcing (6) b
(7) False (8) process redesign (9) c (10) Return on investment
(11) d (12) True (13) chief information officer (CIO)
c.
systems programmer
d.
systems analyst
12. An information center provides users with assistance, train-
ing, and application development. True or False?
REVIEW QUESTIONS
1.
What is the value chain?
10. List and define the basic organizational structures.
11. Sketch and briefly describe the three-stage organizational
change model.
12. What is downsizing? How is it different from outsourcing?
13. What are some general strategies employed by organiza-
tions to achieve competitive advantage?
14. What are several common justifications for implementing
an information system?
15. Define the term
productivity
. How can a company best use
productivity measurements?
16. What is on-demand computing? What two advantages
does it offer to a company?
17. What is the total cost of ownership?
18. Describe the role of the CIO.
2.
What is supply chain management?
3.
What role does an information system play in today's orga-
nizations?
4.
What is reengineering? What are the potential benefits of
performing a process redesign?
5.
What is user satisfaction?
6.
What is the difference between reengineering and contin-
uous improvement?
7.
What is the difference between technology infusion and
technology diffusion?
8.
What is quality? What is total quality management
(TQM)?
9.
What are organizational change and organizational
learning?
DISCUSSION QUESTIONS
1.
You have been hired to work in the IS area of a manufac-
turing company that is starting to use the Internet to order
parts from its suppliers and offer sales and support to its
customers. What types of Internet positions would you
expect to see at the company?
the competitive marketplace using Porter's five-forces
model. Prepare your analysis, using your knowledge of a
business you have worked for or have an interest in working
for.
7.
Based on the analysis you performed in Discussion Ques-
tion 6, what possible strategies could your organization
adopt to address these challenges? What role could infor-
mation systems play in these strategies? Use Porter's strate-
gies as a guide.
2.
You have decided to open an Internet site to buy and sell
used music CDs to other students. Describe the supply
chain for your new business.
3.
What sort of IS career would be most appealing to you—
working as a member of an IS organization, consulting, or
working for an IT hardware or software vendor? Why?
8.
There are many ways to evaluate the effectiveness of an
information system. Discuss each method and describe
when one method would be preferred over another
method.
4.
What are the advantages of using a virtual organizational
structure? What are the disadvantages?
5.
How would you measure user satisfaction with a registra-
tion program at a college or university? What are the
important features that would make students and faculty
satisfied with the system?
9.
Assume you are the manager of a retail store and need to
hire a CIO to run your new computer system. What char-
acteristics would you want in a new CIO?
6.
You have been asked to participate in preparing your com-
pany's strategic plan. Specifically, your task is to analyze
