Databases Reference
In-Depth Information
•
External participants
may access and update master data through
multiple interaction channels. Customers might access and
update master data through business systems that provide
self-service capabilities for shopping and online channels or
through the use of telephony systems to access and update
personal information. Supply-chain data from suppliers, trading
partners, and business partners participate in business-to-business
transactions that involve the exchange of core master data entities
such as customer and product data. Agents that conduct
business on behalf of a company may access and update master
data through a business system provided by that company or
through a business-to-business transaction. Business system
users update and query master data typically through the use of
their respective business systems.
•
Data from
external data
providers
such as as
Dun and Bradstreet,
Acxiom, Lexis Nexis, Ac Neilson, Fair Issac
, and
Credit Bureaus
can be utilized for additional information about a person or
organization to enrich master data maintained in the MDM
System. Data from these sources may be used to support the
initial loading of master data into the MDM system or periodic
updates, or data may be used on a transactional basis based upon
business requirements. Government agencies also provide watch
lists required to support regulatory compliance.
•
The
connectivity and interoperability layer
serves as an enterprise
information exchange backbone connecting business-to-business
interactions with partners, system-to-system interactions
within the enterprise, and interactions with the external data
providers. Instead of having many point-to-point interfaces
between systems, this layer creates one single interface using
application integration techniques such as enterprise application
integration hubs that support communications through the
use of messaging, or have adopted the use of an enterprise
service bus. This layer also facilitates communications between
MDM services, information management services and content
management services, and big data services. The connectivity
and interoperability layer represents the enterprise service bus
architectural construct, or it can simply be thought of as a layer
that provides choreography services and synchronous and
asynchronous integration capabilities such as message mediation
and routing, publish and subscribe, FTP, and service-oriented
integration through the use of web services.
•
The
master data management services
component consists of a set
of services that are grouped into the following components:
•
Interface Services
support a consistent entry point to request
MDM services through techniques such as messaging,
method calls, web services, and batch processing. The same
