Information Technology Reference
In-Depth Information
services that are provisioned to all the end users (since they are strictly related to their
safety) that require the delivery of notifications to them by means of the Carebox. Such
notifications can be divided into two main categories:
1.
Messages coming from the domotic sensors, which are strictly related to the end-user
safety
2.
Messages configured by the care-givers on the web portal which should help the end
user in maintaining the structure of the day
The configuration for messages of type 1 is made by the care-giver by accessing the
“Domotic services” section of the web portal, and by filling the proper settings as described
in the previous section on domotic-related services.
The configuration for messages of type 2 is made by accessing the “To Do List” and
“Calendar” section of the web portal. This section provides the caregivers with a huge set of
possibilities for configuring and scheduling the prompt messages that must be shown on the
screen of an end user:
It is possible either to choose among a pre-defined set of commonly used messages or to
create custom ones, so called “free text reminders”
It can be selected the format for the notification: text, audio or both
It is possible to associate a sound to the message, to catch the end-user´s attention
It can be defined how many times the message must be played and shown before
disappearing from the screen and the interval among repetitions
The system allows to configure every desired scheduling pattern for the message:
One-time only at a specified date and time
Recurring message (every day, once a week, once a month, once a year at the same
time)
Recurring only in specified date ranges
It is possible for care-givers to specify, for each configured reminder, if a corresponding
confirmation button must appear on the Carebox screen together with the message. If
the message is not confirmed (e.g. the end user does not press the confirmation button),
notifications are sent to the caregiver by SMS and email
In case the reminder requires confirmation, the care-givers can define on the service
page some rules for how and when they want to receive SMS or email messages in case
of missing confirmation
Every Carebox is constantly in communication with the server-side module handling the
configuration of the reminders and updates in almost real time for every modification,
which affects the set of messages to display.
3.3 Knowledge and data management
In general knowledge management comprises a range of strategies and practices used in an
organisation to identify, create, represent, distribute, and enable adoption of insights and
experiences. Such insights and experiences comprise knowledge, either embodied in
individuals or embedded in organisational processes or practice.
In ISISEMD platform knowledge is being used in order to assist the care-givers to take the
appropriate decisions. Knowledge comprises the aggregated information gathered from
