Information Technology Reference
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Figure 1. Generic SLA Reference Architecture. The reference architecture also depicts a working model of
how various components interact through the associated workflow. The workflow starts with 0(a) where
service/resource provider provides service/resources, and ends at 11 where a bill is sent to the customer
Figure 2. Service Marketplace where service providers can publish their services with prices. Customer
can search the service by both functionality and QoS requirements
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