Service Elicitation Method Using Applied Qualitative Research Procedures - Advanced Design Approaches to Emerging Software Systems - page 12

Figure 4. A detailed Order to Cash composite business process

Figure 5. The category hierarchy after conceptual analysis

sented in Figure 6. These additions are in bold
font.
The service candidates are underlined in Fig-
ure 6. In this analysis, most of the identified
service candidates have relationships with a con-

cept identified from more than one business
process, and therefore, they would be classified
as “global” and reusable in other projects, as well.
The only exception is “Get customer credit stand-
ing”, which have a relationship with “Credit